Privacy Policy

Introduction

RST Rochester Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property address and details about your masonry project
• Payment information when you hire our services
• Communications you send to us, including emails and form submissions
• Photos or videos of your property that you share with us

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you visit. We use cookies and similar technologies to collect this information.

How We Use Your Information

We use the information we collect to:

• Provide estimates and quotes for masonry services
• Schedule and complete your masonry projects
• Process payments and maintain financial records
• Communicate with you about your project and our services
• Send you updates, promotions, and relevant information (with your consent)
• Improve our website and customer experience
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, scheduling software, and marketing platforms. These providers are required to protect your information and use it only for the services they provide to us. We may also disclose information when required by law or to protect our legal rights.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services like Google Maps or contact forms. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You provide information to us at your own risk.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project-related information is typically kept for several years for warranty purposes and business records. You may request deletion of your information by contacting us, subject to our legal obligations to retain certain records.

Your Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information (with some exceptions)
• Opt-out: You can unsubscribe from marketing emails at any time

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, how we use it, and who we share it with. You can request to delete your information and opt out of the sale of your information (though we do not sell personal information). To exercise these rights, contact us at the email or phone number below.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: